Compare Listings

"If I could give them 10 stars on Yelp, I definitely would!"

If I could give them 10 stars on Yelp, I definitely would!! (Note: This is the very first Yelp review I've written. Susanna and Helen were the first to convince me to actually take my time and effort to write a review). If you want a super responsive, intelligent, analytical, professional yet friendly best negotiators in San Jose/Santa Clara area, look no further!!! They are absolutely the best. (We interviewed 7 other realtors who were all highly rated on Yelp, and they were the clear winners.) It was our first home purchase, which I'm sure many of you know can be daunting and overwhelming, but they were there every step of the way to guide us through it. My husband and I really enjoyed working with them through the entire process from our initial meeting where they had already put together some stats on the area to give us some perspective to stepping in to our very own home for the first time where they had set up a nice gift basket with a "Welcome Home" balloon :) We were nervous when we heard there was another offer, but Helen made it so that our offer ended up being slightly better than the other. Besides advising us on the price and terms, she suggested we attach a picture of us and a short letter to the sellers. That worked like a charm! The seller's realtor told us the sellers really loved the personal touch and that helped us win the property. From the way they work, it's clear that they love what they do and they're all about making their clients happy. Thanks everyone who wrote great reviews about them that allowed us to find Helen and Susanna! I hope this review can help other house hunters :)

- Kay Y.

"I feel lucky that I could have Susanna and Helen’s help"

I had a great experience with Susanna and Helen. Susanna has always been nice and super responsive. She had great resources of open houses with constructive suggestions. Being first time buying a house, I feel lucky that I could have Susanna and Helen's help. I would not hesitate to recommend them to you.

- Senyang Z.

"I would highly recommend them as a team."

Helen Chong was an outstanding agent. She provided excellent services and went above and beyond with helpfulness throughout our preparation period before the first open house. She or her excellent assistant December Green coordinated and met inspectors at our house and arranged a strong collection of documents for buyers to see how well maintained our property was. They recommended an excellent landscaper who transformed our front & back yards in a week! They arranged for whole house cleaning, and even showed up 2 hours before to help me move boxes into our garage. They provided good advice, gorgeous flyers and strong support throughout the process. The e-docs we signed were SO helpful as we were out of town for most of the signings. They made it easy and clear and answered all our questions. We got slightly over asking price and when I did not want to pay the additional $8000 in transfer fees she negotiated with the buyers to offer that additional cost to add to the purchase price. Helen left a very nice gift of a photo book with house pics from the flyers, along with two other thoughtful and generous gifts. I would highly recommend them as a team. They are calm, competent and clear about questions and problems that came up and resolved everything professionally. Great to have a team of problem-solvers and active agents working for us. The day before closing Helen went out and bought paint, then washed scuff marks and repainted the steps scuffed by the stagers. She is amazing with every detail. We had a very positive experience.

- Martha

"We are so very fortunate to know Helen and we are very grateful that she has helped us to close two of our properties way above our asking price."

Helen is a person of many talents and a great joy to work with. She has a very pleasant personality, a great listener, intelligent and easy to get along. We are so very fortunate to know Helen and we are very grateful that she has helped us to close two of our properties way above our asking price. Helen's organization, paper work and scheduling are outstanding and these make life easy for us. Her willingness to work with others is another strong point. Susanna, one of her colleagues, is also diligent and wonderful to work with. They are always there for us and are responsive to our inquiries. They take excellent care of the staging, the gardening, and also the great photography. Despite long hours and arduous work, Helen and Susanna take it all in stride and are always working quietly behind the scene. Helen gives us great suggestions on how to enhance the value of our properties. Her sense of timing for the sale and invitation of offers are impeccable. She has the pulse of the market at her finger tips and is able to adapt by adjusting the price appropriately as the market condition develops. It seems that Helen never sleeps and responds to our emails when we do not expect her to be still awake. We highly recommend Helen and Susanna and the Haylen Group to anyone who is buying or selling a property. They are simply excellent and outstanding.

- Kim Thiam C.

"I spent hours researching for the best agent to represent our commercial property, and Helen was by far the best person!"

FORTUNATELY, I stumbled across Helen online. I found out she was interviewed in a podcast, so I downloaded and listened to scope her out before contacting her. I spent hours researching for the best agent to represent our commercial property, and Helen was by far the best person! We interviewed her over the phone and immediately knew she was the one we wanted to represent our property. Not only is she fluent in Chinese, but she is also fluent in English. Helen introduced us to Tim Tran (via The Ivy Group), who co-piloted our transaction. They are truly one of the most transparent and honest agents you will find in the Silicon Valley. And trust me, we have dealt with shady agents in the past who just want a fast transaction regardless what happens with seller and buyer. I would recommend Helen and Tim without any hesitation! We sold our commercial property within ONE open house. Helen and Tim hosted an open house at the property, and a few days after, they called and informed us that there were 4 serious parties who were interested. They meticulously followed up with each buyer's pros and cons, and suggested we go with one VERY SERIOUS buyer who wrote a cover letter, explaining why he is the best candidate to purchase the property. It took us 6 weeks from open house to closed of escrow, over asking price too -- truly amazing! Thank you!!!

- Jen H.

"Our journey was nothing as expected, but these ladies were our saving grace always. From having to deal with demanding sellers in this crazy market to working with our unique requirements, this team worked together in a true partnership."

Buying our first home with Helen and Susanna as our Realtors was the best decision that we made. We were very fortunate to get our home at our choice of location, budget and schools. Being first time buyers there is a lot to learn and you need agents who will uncover every detail for you and guide you to make the best choice. Helen and Susanna worked with utmost patience throughout the process. Helen has your back at the most critical times while Susanna untiringly checks on you to make sure you are fully covered with all the info you need. Our journey was nothing as expected, but these ladies were our saving grace always. From having to deal with demanding sellers in this crazy market to working with our unique requirements, this team worked together in a true partnership. As first time buyers it was very comforting to visit houses with Susanna, have her send us inspection summaries, expected costing etc. In order to have to a clear picture as to what we were in for. Also, as agents it must be very tough to tell your clients to reject houses, but not so with them. They never ever asked us to consider a house we didn't want. They also never used any incorrect ways to get us through like some other agents are known to do. They followed the process and made sure that we were kept honest always and represented us truthfully. When it finally came to buying the house that we did, I had a few concerns but with them it felt more like I was talking to a friend for advice. I must have visited the home at least 4 to 5 times and they were patient enough to explain it to the sellers and help me dispel my concerns. A key thing too look for with an agent is trust and Helen and her team are perfect examples of this! We have heard of stories where people have exhausted their time with misleading and self focused agents but we are proud to say that we had the opportunity to work with folks who stand apart and above. This space is limited to write all about our ups and downs but what is of essence is that with Helen and Susanna by your side, you can be assured that not only will you find the house you truly deserve but also a journey that is peaceful and successful. We will always be grateful to them and recommend them to anybody looking to buy their own home.

- Poonam C.

"If you are looking for a realtor I’d highly recommend Susanna and Helen."

I was looking for a realtor to buy our first house, lucky through yelp got to know Helen and Susanna. Being first time home buyers there are a lot of things one can be ignorant about, but we were extremely lucky to have Susanna who is very knowledgable. She guided us through every step and told us what exactly to look for in a new home. Not only are they good at what they do, but have great personalities. Susanna showed us a few listings based on our preferences and finally we found one in less than 2 weeks of our search. They also introduced us to an amazing loan agent. I felt very comfortable giving my honest opinion for every house we saw, they really respect your decision and never will they force you to buy a house unlike my previous realtor. Susanna is extremely patient, she answered all my questions throughout the whole process. Overall we had a great experience and it was a pleasure working with them. If you are looking for a realtor I'd highly recommend Susanna and Helen. You cannot go wrong by choosing them as your realtor. Not only did I find a good realtor, but two good friends through the home buying process:)

- Samyuktha D.

"The whole process went very smoothly and they always respond to my questions very promptly."

I feel lucky to have Helen & Susanna to work with, and finally got my fist home. As a first time buyer, I firstly talked to some agents but none of them satisfied me, until I talked with Helen & Susanna. They're incredibly efficient. Susanna helped me filter out the potential homes according to my needs, and walked me through them every weekend, sometimes even on weekday nights. She told me about the advantages and disadvantages of every home, and highlighted the disclosures after the walk-through. When I was interested in a home, Helen helped me to do the analysis and prepare all docs once I decided to give an offer. The whole process went very smoothly and they always respond to my questions very promptly. In a word, I really enjoyed working with Helen and Susanna, and will surely work with them again in the future. I highly recommend them as the realtors you should go to.

- Sun T.

"Look no further!!"

Helen & Susanna are hands down some of the best agents out there. Look no further!! They are professional & knowledgeable but most importantly they are really good people. They truly care that you end up with a home that you are happy with vs closing the deal. You want that & not something that just want to close a deal!! I worked with Susanna mostly but Helen is always there to provide support if needed. They work amazingly well as partners and friends. I don't know if this review does justice for Susanna but I will try ... Susanna is very knowledgeable and she provides insightful feedback, helpful information and advice. She is incredibly patience and always listens. It's really challenging to buy a home in the bay area and it could take a while but Susanna doesn't give up easy. She really tries her best to help you get there. Susanna always makes herself available to answer questions, provide advice, support .. whatever is needed. She incredibly detailed oriented and provide great property assessment and market analysis. You can trust her!!

- E. C.

"They genuinely wanted us to find a home we would love and ensured we had as smooth of a purchase as possible."

Working with Susanna and Helen to purchase our first home was such a wonderful and seamless experience. They helped me and my fiancé find an amazing condo that surpassed what we had originally hoped for. Even when we were discouraged and took a break from looking, Susanna kept searching for us and showed us anything she thought we would love. Throughout the entire process, Susanna and Helen were on top of everything. They worked around the clock to secure our home, keep us updated, and help us when we were confused. Working with them really minimized the stress of an otherwise incredibly stressful time. From beginning to end, they guided us through the process and worked at an incredible pace. They went above and beyond in searching for a home that suited our needs, and making sure we were happy with it before moving forward. They genuinely wanted us to find a home we would love and ensured we had as smooth of a purchase as possible. If you're searching for real estate agents who will really look out for you and your future home, I highly recommend Susanna and Helen.

- Julie M.

"Helen Chong is a consummate professional in terms of her knowledge & ability."

Helen Chong is a consummate professional in terms of her knowledge & ability, and the efforts & resources she employs for her clients’ benefit are first-rate. But those are not her most valuable assets... She is as authentic as the day is long, and does an AWESOME job for her clients - because she genuinely cares about them & takes pride in her work. That, unfortunately, is a commodity in short supply. I wish there were more like her, because it would raise the status of our profession in the eyes of the general population. As any who know me will attest...I am not especially easy to please, nor do I give glowing recommendations unless they are legitimately earned & well-deserved.

- Real Estate Peer

"Haylen Group is the epitome of real estate knowledge."

Haylen Group is the epitome of real estate knowledge, professionalism, class, and decency. I’ve met and worked with many real estate companies and Real Estate professionals, but the professionals that make up the Haylen Group, are a class of their own; nothing short of the BRIGHTEST STARS. You need a real estate job done, and done with superior and outstanding quality and professionalism? There is only one group to call and depend on here in California...The Haylen Group.

- Luxury Client - Sondra T.

"Helen is by far the best agent that I have ever dealt with."

This review is long overdue. I have known Helen for a few years now, and have done multiple transactions with her. I also sent a few friends to her and they all successfully closed transactions with her help with great ease and success. Not all agents/brokers are equal. When you have an easy deal, you may not notice the difference among agents. It is when you have a tough deal that the agent shines through. Helen is by far the best agent that I have ever dealt with. I had several difficult deals with unreasonable counterparts and she managed to settle them all. There were also times when she would honestly tell me that we should walk away from a deal, and we did, and subsequently she found me a better deal. She is very honest and holds the highest standard of her work. She works hard, is literally available 24/7. I sometimes send her emails in the middle of the night and she replies immediately! Her team members are also great. I have worked with Peter, a very experienced veteran in real estate. He is very astute in picking a winning property. They know both Northern and Southern California markets very well. Given how good she is, she is certainly very busy. She is not going to chase after you to see if you have interests in buying or selling, if you don't respond. If you are not a serious buyer or seller, please do not waste her time, because she truly maximizes every minute to help her clients and she treats big and small clients the same way. If you are serious in doing a transaction, then give her a call. I am sure you will be happy with her work.

- Winnie

"I referred them to my family who is buying an apartment."

I just sold my million dollar home through Haylen Group in September 2017. Helen Chong and Susanna Leung were awesome! Would I recommend their services again...definitely, I referred them to my family who is buying an apartment home as an investment. The video of my home presented by Haylen Group can be found on YouTube 2595 Mount Pleasant Road. This video speaks for itself the caliber of their work, experience, and knowledge of marketing. MUST SEE!

- Mike C.
Translate »