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WORKING WITH HELEN AND SHANNON WAS ONE OF THE BEST DECISIONS WE MADE

Buying a home is extremely stressful, but Helen and Shannon were there with us every step of the way! As first time home buyers, it was important to us to not only find agents that would be knowledgeable about the area, but also conscientious and patient enough to walk us through the whole process.  Luckily, we found Helen and Shannon!

In our initial meetings, Helen and Shannon took the time to understand our budget and what we were looking for. They put together a presentation to show us their market insights for the locations / types of houses we were interested in. Every week, they provided recommendations for promising houses we could visit and Shannon graciously drove us around the Bay Area as we did not own a car. They were really good at taking in feedback as we fine-tuned our search and answered a lot of our questions around remodeling costs and expansion ideas. We also really appreciated that Shannon would look at the houses very closely during our tours and point out potential problems that we might need to fix, instead of just rushing us into buying a house. It was clear that she had our best interests in mind and it felt as if she was shopping for a friend or family member. We also want to call out that there was a house that we were interested in and were unsure about whether there would be room to expand. Helen and Shannon purposely went to visit the house an additional time without us, just to inspect it and measure the space to reassure us of the possibility.

We did not have prior experience with purchasing a home, but Helen and Shannon had an extensive network and provided us the contacts we needed to close on our house. They worked very closely with our lender agent to help us build a strong offer, which eventually landed us our first house. From our friends’ experiences, some real estate agents are more focused on closing the deal than finding a good fit, but we never felt pressured by them and instead felt like we were a team.

Working with Helen and Shannon was one of the best decisions we made. If you’d like a sneak peek into their insights, check them out on Youtube (HAYLEN Group Real Estate). Would definitely recommend them!

– Nicole M.

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