OUR JOURNEY WAS NOTHING AS EXPECTED, BUT THESE LADIES WERE OUR SAVING GRACE ALWAYS. FROM HAVING TO DEAL WITH DEMANDING SELLERS IN THIS CRAZY MARKET TO WORKING WITH OUR UNIQUE REQUIREMENTS, THIS TEAM WORKED TOGETHER IN A TRUE PARTNERSHIP.
Buying our first home with Helen and Susanna as our Realtors was the best decision that we made. We were very fortunate to get our home at our choice of location, budget and schools. Being first time buyers there is a lot to learn and you need agents who will uncover every detail for you and guide you to make the best choice. Helen and Susanna worked with utmost patience throughout the process. Helen has your back at the most critical times while Susanna untiringly checks on you to make sure you are fully covered with all the info you need. Our journey was nothing as expected, but these ladies were our saving grace always. From having to deal with demanding sellers in this crazy market to working with our unique requirements, this team worked together in a true partnership. As first time buyers it was very comforting to visit houses with Susanna, have her send us inspection summaries, expected costing etc. In order to have to a clear picture as to what we were in for. Also, as agents it must be very tough to tell your clients to reject houses, but not so with them. They never ever asked us to consider a house we didn’t want. They also never used any incorrect ways to get us through like some other agents are known to do. They followed the process and made sure that we were kept honest always and represented us truthfully. When it finally came to buying the house that we did, I had a few concerns but with them it felt more like I was talking to a friend for advice. I must have visited the home at least 4 to 5 times and they were patient enough to explain it to the sellers and help me dispel my concerns. A key thing too look for with an agent is trust and Helen and her team are perfect examples of this! We have heard of stories where people have exhausted their time with misleading and self focused agents but we are proud to say that we had the opportunity to work with folks who stand apart and above. This space is limited to write all about our ups and downs but what is of essence is that with Helen and Susanna by your side, you can be assured that not only will you find the house you truly deserve but also a journey that is peaceful and successful. We will always be grateful to them and recommend them to anybody looking to buy their own home.
HELEN MANAGED A 6.5% LOWER PRICE FOR OUR NEW CONDO BASED ON THE CURRENT MARKET TRENDS.
I did some research before selecting Helen Chong from HAYLEN Group for her negotiating skills. The reviews were correct. Helen managed a 6.5% lower price for our new condo based on the current market trends. She was wonderful in supporting us when we got to a dead-end with Chase Mortgage. As a retired couple, a...Read More
THEY WERE ORGANIZED, INFORMED, PROMPT, EXPERIENCED, AND A PLEASURE TO WORK WITH.
Helen and Susanna did a fantastic job, and helped us find exactly what we were looking for in a very competitive location and market, and at a reasonable price. They were organized, informed, prompt, experienced, and a pleasure to work with. I would definitely choose to work with them again, and to refer them to...Read More