Testimonials

Jenny D., First Time Home Buyer, San Jose, CA

What can I say about Helen and Sussana. All my previous anxieties and preconceptions I have about house hunting went out the door after working with Helen and her team. With a little luck and their extensive knowledge and hard work, my husband and I got the house of our dreams. You can really tell the passion they have for this business by how attentive they are to your needs. Susanna did the leg work and helped me put together an agenda to go see homes while Helen took care of the financial back-end of things and helped me prepare to look the best in this competitive market.

Would I recommend Haylen Group? In a heart beat! Especially if you’re a novice buyer or seller who needs a lot of hand holding. 2 words I would use to describe this team… patient and efficient They go above and beyond what you would expect professional realtors to do.

If we are lucky enough to buy a second home, you guys will definitely hear from us.

It’s already been 2 months since we’ve settled into our home, but we still can’t forget what an awesome experience we had and the overwhelming feeling I had when I got the call from Helen that our offer was accepted.

Again thank you, Helen and Susanna for the beautiful housewarming gifts! Hopefully we would be able to use the onsie you guys made for us soon.


Jeanie C., First Time Home Buyer, San Jose, CA

Helen and Susanna are fantastic!! I wish I can rate them 10 instead of 5!!!  We are a first time buyer and this is my 2nd time to write a review about the great service I received since I am a super lazy person. And I wanted to write them one soon after the seller took our offer (Can you imagine how good I think they are!!??). But good that I haven’t, or else I would not be able to share with everyone all their good things.

I’m a mother of a 19-month old, it is not easy to bring my son to view open houses.. Helen and Susanna made our purchase so much easier! Susanna picked a few open houses to show us based on our needs; she made suggestions to us when necessary, and respect our decisions(not all realtor would bother to voice out, w/o her suggestion, we wouldn’t have gotten our dream home). With her help, we were able to view 5 open houses in a day (it was the first time my boy can stand viewing open houses with us ever since he started crawling!!). Helen and Susanna are super efficient, we found our dream home which we wanted to send offer for at noon, and we received a detail comparable report from Helen by 8pm (Yes, same day!!!).  More, they made a unique personalized offer package to the seller to make our offer stand out from all others; we communicate on-line; sign all documents on-line (except the closing doc); Helen updated us ahead of time of what to expect during the whole closing process (super important for 1st time buyer); they gave professional advice to all my questions fast and have been very helpful since the beginning!! If you are looking for a Realtor but you are busy or  have to take care of young child/ children, they are the right Realtors for you. We wrote up an offer once in our previous realtor’s office, and it was a nightmare (my boy nonstop running around the whole time, climb up all the chairs in her office and pull out papers from the printers)!! Some Realtor would screen questions and skips those he/she do not want to answer; some would say only the good things of the houses and persuade the buyer to send offer. I heard many scary stories from my friends about buying a new home!! But it was such a wonderful, happy, smooth, enjoyable experience with Helen and Susanna. Even my hubby, who is not a sensitive person, can feel Helen and Susanna gave us advise like a close friend, but not someone who just want to make $. We’re very glad that they were our Realtors for our dream home and we love our home more and more each day.


Sam L., First Time Home Buyer, Sunnyvale, CA

We just purchased our first home through Helen and Susanna, and it would have been unimaginable without them.

Our coworker, who has known Susanna for a long time and just bought a house through them, highly recommended them. Right away, they took the time to understand our needs and explain every detail of the process. They were very prepared each time we looked at houses, bringing documents and information in ipads. When it was time to make bids, they provided detailed analysis to help us make the right decisions.

During the closing process, Helen gone out of her way several times to help me prepare for actual homeownership and the things to follow up on. If we needed something, we were never afraid to give Helen a call. Even after the purchase, Helen continued to stay in touch to make sure we are ok. We really can’t imagine what more to ask for from our realtor.


Gordon W., First Time Home Buyer, Union City, CA

It was surprising that Isabel’s previous review was automatically filtered out by Yelp’s non sense filtering engine. Yelp should not filter out comments to talent people who are consistently doing great jobs.

I have to say that Helen and Susanna definitely professional and helpful. As first time buyers we especially need someone who can provide professional real estate advice but more importantly who can really take care us during the decision making on the bidding. It was especially hard to make a good judgement when we need to give a competitive and reasonable offer price at the current seller market. The situation could even more difficult when we faced a demanding counter offer from seller but the house was a dream house to us. Helen and Susanna really helped us to go through those difficult decision processes and did not pressure us on all decisions we made. They explained situations clearly so I can think independently and making informed decision. Although we lost bid several times and looked around different cities for several months. Helen and Susanna kept consistently spending so much time to us to resolve our questions and concerns and really provided great customer service. We learned a lot of experience after each bid. Finally we found and won a perfect home. We are living happily now.


Isabel C., First Time Home Buyer, Union City, CA

Helen and Susanna who worked as a team to help us to find our first home and prepare an attractive offer package to the seller to get the house we want. Their professional advise made the process smoothly and close the deal quick. Thanks again to them for helping us to find our first dream home here. Definitely will find them for our next home in the future.


Dennis K., First Time Home Buyer, San Mateo, CA

Helen and Susanna made my first home purchase really easy and explained everything to me. In addition to chasing down all of the various loose ends involved with the transaction and finding out information on a house, they both appear to work at every hour of every day, which is quite handy if you have a job that requires you to travel around or keeps you otherwise totally occupied. Their use of new software technologies was also very convenient for me.
Along the way, Helen and Susanna offered me their professional advice regarding certain decisions I was making and helped craft unique and personalized offer packages to make my offers stand out from others. I am sure this helped.
I will definitely choose Haylen Group again for my next home transaction.


Danny G., Real Estate Pro, Santa Monica, CA

As a senior loan officer I have had the opportunity to work with hundreds of clients and just as many real estate agents. Helen Chong is a diamond in the rough within the real estate industry. Not only does she do a tremendous job at representing her clients needs throughout the process, she is also an excellent negotiator and an expert at understanding the real estate market. I highly recommend contacting Helen if you are in need of an ethical, charming and expert agent. I can assure you, like every other client that I have worked with that worked with Helen, you will be very happy with her service. Please feel free to contact me as a reference if you please. Daniel Gat, Senior Loan Officer (310) 434-1722


Megan R., Seattle, WA, Buyer and Seller

Helen is intelligent, confident, and savvy.  She understands the nuance of home negotiating and knows how to push the envelope to get the absolute best for her clients.  Helen was our realtor both when we purchased our home in LA, and again when we sold it three years later.  Her understanding of how to pitch a home to garner interest payed off and we wound up getting thousands more than we expected; we actually got into a bidding war — in the middle of a recession.  We recently moved to Seattle and I’m disheartened that Helen can’t assist us up here with purchasing a home.  My husband and I literally discussed the possibility of flying her up to Seattle to as our realtor, but unfortunately, she’s not licensed in Washington (yet, hopefully!).  And yes, we did ask her.  We’re now having to deal with a humdrum realtor that doesn’t seem interested since our budget is humble.  Helen was ALWAYS available (and I do mean ALWAYS) even though our home in LA wasn’t a big ticket item.  DO NOT use any other realtor for your home buying or selling needs.  Helen is a one-stop shop and will not steer you wrong.  This is my first review on Yelp and I am pleased to make this recommendation.  I’d give her ten stars if I could.


Bert W., Pasadena, CA, First Time Home Buyer

I just bought my first condo! Helen really went above and beyond the call of duty to keep the ball rolling throughout the transaction. She even negotiated some uncommon terms with the seller to accommodate my needs – which REALLY made my life easier. She is super knowledgeable about the whole process and is really responsive – I threw a ton of questions at her and she quickly got back to be with an answer for every single one.


Teresa C., Torrance, CA, First Time Home Buyer

Buying my first property was no joke!  It felt like going into a maze and not knowing where to turn and when to turn, but with Helen’s expertise and knowledge it made me feel at ease.  She was there all the way through the end of the transaction.  She guided me on certain things that I needed to concentrate on and advised me on what to expect  through the process.   I am highly recommending Helen Chong Realtor – Haylen Group because not only did I gained an excellent Realtor, but also a friend.  Kudos to you Helen!  Keep up a good job!!!


Erin L., Pasadena, CA, Investor

I’ve worked with 3 different agents now on 3 different occasions and I have to say that Helen is the best.  I’m currently in the process of closing on a foreclosed property and it hasn’t been easy.  FNMA properties are a lot more complicated and require a lot more work.  Due to Helen’s knowledge and experience, she’s made the process as smooth as possible.  She’s extremely persistent and diligent, so she gets the most difficult tasks completed.  She’s also great with customer service and always responds to my emails and phone calls immediately.  Looking forward to working with her again.


PW, Client, Seller

Helen has been a pleasure to work with and she has made our daily tasks easier to manage. She has been very thorough with her marketing efforts and we have never had any delays or issues with her responsibilities. With so many agents out there claiming to be the best, it is refreshing to know that she minimizes the talk but let’s her actions speak for itself. A consummate professional who always puts her client’s interests first. I would refer Helen to anybody who’s in search of a true real estate professional in the greater LA and OC area.


Kent G, Whittier, CA, Investor

Working with Helen was a truly rewarding experience. Because of Helen’s vast knowledge and experience in “”The Art of the Deal”” and her ability to navigate the legal waters and stay the course with her trademark calmness and kindness, Helen was able to remove the fear factor from within me. This in turn allowed me the ability to exude a level of confidence in our negotiations with the Seller that was far beyond my actual skill level. Additionally, her attention to detail and her compassion for all concerned at the closing table was immeasurable. It is hard for me to imagine closing another Real Estate deal without her. Thank you Helen for providing your assistance that was above and beyond what I had come to believe and accept was the “Norm” for a Real Estate Agent. I honestly could not have purchased this property without you.


Patty N.,San Mateo, CA, Client, Seller

Helen is a great realtor! I’ve had the pleasure of working with her over the years, and she’s always done a great job. She’s professional, caring, and goes the extra mile for her clients from start to finish. She’s extremely knowledgeable about the market and her business, and above all, she’s really easy to work with. It’s a pleasure to work with her.


Phil C.,Santa Clara, CA, First Time Home Buyer

Still remember how frustrated 2 yrs ago when we were seeking for a house.Thanks for Helen, who is really hard working, professional and gracious.It really turned out to be a nice house buying experience.


Ladi M.,Milpitas, CA, Client, Seller

I enjoyed working with Helen throughout the entire process of selling my home. She provided me with excellent service and I never felt pressured by Helen in any way at all. She was very informative on each decision we made all the way up to signing the contract. Any agent can sell you a home in this market but with Helen I felt very comfortable with her and to me that was very important. I highly recommend her as an agent and look forward to doing business again in the future.


Leo C., Surrey, Canada, First Time Home Buyer

Professional and hardworking. Detail oriented work. Susanna is very nice, took us to visit houses many times. Helen did an awesome job on analysis and offer presentation. We finally bought our first home by them. That’s an enjoyable experience even though to buy a house in the bay area is really hard and stressful. Thanks Helen and Susanna!


Sohyun K., San Francisco, CA, First Time Home Buyer

We just purchased our first home through Helen and Susanna, and it would have been unimaginable without them.Our coworker, who has known Susanna for a long time and just bought a house through them, highly recommended them. Right away, they took the time to understand our needs and explain every detail of the process. They were very prepared each time we looked at houses, bringing documents and information in ipads. When it was time to make bids, they provided detailed analysis to help us make the right decisions.

During the closing process, Helen gone out of her way several times to help me prepare for actual homeownership and the things to follow up on. If we needed something, we were never afraid to give Helen a call. Even after the purchase, Helen continued to stay in touch to make sure we are ok. We really can’t imagine what more to ask for from our realtor.


Sohyun K., San Francisco, CA, First Time Home Buyer

We just purchased our first home through Helen and Susanna, and it would have been unimaginable without them.Our coworker, who has known Susanna for a long time and just bought a house through them, highly recommended them. Right away, they took the time to understand our needs and explain every detail of the process. They were very prepared each time we looked at houses, bringing documents and information in ipads. When it was time to make bids, they provided detailed analysis to help us make the right decisions.


S N., Chicago, IL, First Time Home Buyer

Helen and Susanna are the dynamic duo! Moving from Chicago we had no idea of how intense the housing market was in the Bay Area. Along with an infant it was a greater challenge for us. Both Helen and Susanna were really hands on with us through the entire process. They would accompany us to homes we found through various postings, as well as taking into consideration of what type of home we were looking for, as well as budget and location. They gave us sound market and home searching advice, and help make sure we didn’t get caught up in the frenzy that can happen with a sought after property in Silicon Valley.

Susanna would take us from property to property never pressuring us, but rather giving us insight into things we may not have taken into consideration, as well as looking for the “potential” in a property. Helen is dedicated, whether or not you want a hand held experience, she is there for you 24/7. There were times we would be on the phone discussing contracts at 11pm, and her replies were instant.

Bottom line, don’t under estimate these ladies, they are great at what they do and after the experience we had, we don’t consider them as just a business relationship, but as friends. With the tight offer timelines, you want someone that knows what they’re doing. In the end we went on one of their suggested homes and we are now proud homeowners. We closed and moved in this past May, and have settled in wonderfully!

Thanks Helen and Susanna!


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